Terms of service

Effective Date: 20 February 2026

These Terms and Conditions govern your use of theveyrahomes.com and the purchase of products from Veyra Homes. By accessing our website or placing an order, you agree to be legally bound by these Terms.

If you do not agree, you should not use this website.

1. Business Information

Veyra Homes is operated by:

BRIGHTON TRADE CO LIMITED
Registered in England & Wales – Company No. 17041710
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@theveyrahomes.com
Phone: +44 7411 298231
Website: www.theveyrahomes.com

2. Eligibility

By placing an order, you confirm that:

  • You are at least 16 years of age or the legal age of majority in your jurisdiction.
  • You are legally capable of entering into binding contracts.
  • The payment information provided is valid and authorised.
  • All personal and delivery information supplied is accurate and complete.

We reserve the right to refuse or cancel orders where fraud, misuse, or legal violations are suspected.

3. Customer Accounts

If you create an account:

  • You are responsible for maintaining the confidentiality of login credentials.
  • You accept responsibility for activity conducted under your account.
  • You must notify us immediately of unauthorised access.

We may suspend or close accounts for misuse or breach of these Terms.

4. Product Descriptions and Availability

  • Product specifications, images, pricing, and availability may change without notice.
  • We aim for accuracy but cannot guarantee that on-screen displays precisely reflect actual product appearance.
  • Products may be withdrawn or discontinued at our discretion.

5. Pricing and Payment

  • Prices are displayed in GBP unless otherwise stated.
  • Applicable VAT is included where required by law.
  • Payment must be authorised and cleared before dispatch.
  • Transactions are processed via secure, PCI-DSS compliant payment providers.
  • We do not store full payment card details.

6. Order Acceptance and Contract Formation

  • After placing an order, you will receive an order confirmation email acknowledging receipt.
  • A legally binding contract is formed only when a dispatch confirmation email is issued.
  • We reserve the right to cancel orders prior to dispatch.
  • If payment has been taken and the order is cancelled, a full refund will be issued.

7. Delivery

Delivery terms are outlined in our Shipping Policy.

  • Customers must provide accurate shipping details.
  • Delivery timelines are estimates and not guaranteed.
  • Delays caused by couriers, customs, or circumstances beyond our control are not our responsibility.
  • International customers may be responsible for customs duties or local import charges where applicable.

8. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms.

  • Eligible products may be returned within 30 days of delivery.
  • Return conditions must be met to qualify for a refund.
  • Refunds are processed within 2–5 working days after inspection of returned goods.
  • Orders may be cancelled prior to dispatch for a full refund.

9. Promotions

  • Promotional codes must be used within their validity period.
  • Discounts may not be combined unless explicitly stated.
  • We reserve the right to withdraw or amend promotional offers at any time.

10. Intellectual Property

All website content, including text, graphics, images, logos, and design elements, is owned by or licensed to BRIGHTON TRADE CO LIMITED.

You may not copy, reproduce, distribute, or exploit content without written permission.

Unauthorised use may result in legal action.

11. Acceptable Use

You agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Interfere with site security or functionality.
  • Upload harmful software or malicious code.
  • Infringe upon the rights of others.

Breaches may result in account termination and legal action.

12. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses.
  • Our maximum liability is limited to the amount paid for the relevant product.

Nothing in these Terms excludes liability for death, personal injury, fraud, or other matters that cannot legally be excluded.

13. Warranty Disclaimer

  • Website content is provided without guarantees of accuracy or completeness.
  • We do not guarantee uninterrupted or error-free website operation.
  • Products are supplied subject to statutory consumer rights.

14. Force Majeure

We are not responsible for delays or failure to perform due to events beyond reasonable control, including:

  • Natural disasters
  • Industrial disputes
  • Supply chain disruptions
  • Government restrictions
  • System failures or cyber incidents

15. Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy.

By using this website, you consent to our data practices as outlined therein.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

17. Amendments

We may revise these Terms from time to time. Updated versions will be published on this page with a revised effective date.

Continued use of the website constitutes acceptance of any modifications.

18. Contact Information

For enquiries regarding these Terms:

Email: support@theveyrahomes.com
Phone: +44 7411 298231

BRIGHTON TRADE CO LIMITED
Registered in England & Wales – Company No. 17041710
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom