Privacy policy

Effective Date: 20 February 2026

This Privacy Policy describes how Veyra Homes collects, uses, stores, and protects personal information when you visit or make a purchase from theveyrahomes.com.

Veyra Homes is operated by BRIGHTON TRADE CO LIMITED, registered in England & Wales (Company No. 17041710). We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

By accessing or using our website, you acknowledge the practices outlined below.

1. Identity of the Data Controller

The data controller responsible for processing your personal information is:

BRIGHTON TRADE CO LIMITED
Registered in England & Wales - Company No. 17041710
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@theveyrahomes.com
Phone: +44 7411 298231

2. Categories of Personal Information Collected

We collect information necessary to operate our business and provide services effectively.

1. Information Provided by You

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account credentials (if you create an account)
  • Correspondence with customer support

2. Purchase and Transaction Information

  • Order details
  • Product selections
  • Delivery instructions
  • Returns and refund history

Payment details are processed securely by PCI-DSS compliant payment providers. We do not retain complete card numbers or CVV information.

3. Technical and Usage Data

  • IP address
  • Browser and device information
  • Operating system
  • Website interaction data
  • Access timestamps

4. Cookie and Tracking Information

We use cookies and similar technologies to:

  • Maintain website functionality
  • Analyse traffic and usage patterns
  • Improve performance and user experience
  • Support advertising and marketing campaigns

You may control cookies via your browser settings or our cookie banner.

5. Marketing Information

  • Email subscription preferences
  • Promotional engagement data
  • Survey or feedback responses

3. Purpose of Processing

Your information is processed for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Managing payments and fraud prevention
  • Providing customer assistance
  • Improving website functionality
  • Sending marketing communications where consent is given
  • Meeting legal and regulatory obligations

We limit data collection to what is proportionate and necessary.

4. Lawful Basis for Processing

We rely on the following legal grounds:

  • Contractual necessity – to fulfil purchases and deliver goods
  • Legal obligation – compliance with tax and accounting laws
  • Legitimate interests – fraud detection, service improvement, analytics
  • Consent – marketing communications

You may withdraw consent for marketing at any time.

5. Payment and Security Measures

Payments are processed by secure third-party providers that comply with PCI-DSS standards.

  • Transactions are encrypted.
  • Full card details are not stored by us.
  • Anti-fraud and identity verification checks may be conducted by payment processors.

We implement appropriate technical and organisational safeguards to protect personal data.

6. Data Retention Periods

We retain personal data only as long as necessary:

  • Customer accounts – until closure or deletion request
  • Transaction records – up to 6 years in accordance with UK tax requirements
  • Marketing data – until consent is withdrawn

When retention is no longer required, data is securely deleted or anonymised.

7. Disclosure of Information

We do not sell personal data. We may share information with:

  • Payment processing providers
  • Delivery and logistics companies
  • IT hosting and security service providers
  • Marketing and analytics platforms
  • Government or regulatory authorities where legally required

All third parties are required to process data in compliance with applicable law.

8. International Transfers

Where personal data is transferred outside the UK or EEA, appropriate safeguards are implemented, including:

  • Standard Contractual Clauses
  • UK International Data Transfer Agreements
  • Transfers to jurisdictions with adequacy decisions

9. Your Data Protection Rights

Under applicable data protection law, you may:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion where legally permissible
  • Object to or restrict certain processing activities
  • Request data portability
  • Withdraw marketing consent at any time

Requests may be submitted to support@theveyrahomes.com.

If you believe your rights have been infringed, you may contact the UK Information Commissioner’s Office (ICO).

10. Children’s Information

Our website and services are intended for individuals aged 16 or over. We do not knowingly collect personal information from children.

If we become aware that such information has been collected, it will be removed promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

12. Contact Information

For privacy-related enquiries:

Email: support@theveyrahomes.com
Phone: +44 7411 298231

BRIGHTON TRADE CO LIMITED
Registered in England & Wales – Company No. 17041710
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom