Refund policy

Effective Date: 20 February 2026

This Privacy Policy explains how Veyra Homes collects, uses, stores, and safeguards your personal information when you visit or make a purchase from theveyrahomes.com.

Veyra Homes is operated by BRIGHTON TRADE CO LIMITED, registered in England & Wales (Company No. 17041710). We comply with the UK GDPR, the Data Protection Act 2018, and applicable international data protection regulations.

By using our website, you acknowledge and accept the practices described below.

1. Data Controller

The data controller responsible for your personal information is:

BRIGHTON TRADE CO LIMITED
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@theveyrahomes.com
Phone: +44 7411 298231

2. Information We Collect

We collect information necessary to operate our business and provide services effectively.

1. Information You Provide Directly

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account login details (if applicable)
  • Communications with customer support

2. Order and Transaction Information

  • Products purchased
  • Order history
  • Delivery details
  • Refund and return records

Payment information is processed securely through PCI-DSS compliant payment providers. We do not store full card details or security codes.

3. Technical and Usage Information

  • IP address
  • Browser type and device data
  • Operating system
  • Website interaction data
  • Date and time of access

4. Cookies and Tracking Data

We use cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Analyse website traffic
  • Improve performance and usability
  • Support marketing and advertising activities

You may manage cookie preferences via your browser settings or cookie banner.

3. How We Use Your Information

Your data is used strictly for legitimate business purposes, including:

  • Processing and delivering orders
  • Managing payments and preventing fraud
  • Providing customer service support
  • Improving website performance
  • Sending marketing communications (only where consent has been provided)
  • Meeting legal, tax, and regulatory obligations

We collect only information that is relevant and necessary.

4. Legal Grounds for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to fulfil your purchase
  • Legal obligation – compliance with tax and regulatory requirements
  • Legitimate interests – fraud prevention, analytics, business improvement
  • Consent – marketing communications and promotional updates

You may withdraw consent at any time for marketing communications.

5. Payment Processing and Security

Payments are processed securely through trusted third-party payment providers that comply with PCI-DSS standards.

  • Payment information is encrypted.
  • We do not store full card numbers or CVV codes.
  • Fraud screening and security checks may be performed by payment providers.

6. Data Retention

We retain personal information only as long as necessary:

  • Active customer accounts – until closure or deletion request
  • Order and transaction data – up to 6 years to comply with UK tax regulations
  • Marketing data – until consent is withdrawn

Data is securely deleted or anonymised once no longer required.

7. Sharing of Information

We do not sell personal data. Information may be shared with:

  • Payment processors
  • Delivery and logistics partners
  • IT hosting and security providers
  • Marketing and analytics platforms
  • Regulatory authorities when legally required

All service providers are contractually required to protect your data and process it lawfully.

8. International Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs)
  • UK International Data Transfer Agreements (IDTA)
  • Transfers to countries with adequacy decisions

9. Your Rights

Under UK and EU data protection law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion where legally permissible
  • Object to or restrict certain processing
  • Request transfer of your data
  • Withdraw marketing consent at any time

To exercise these rights, contact us at support@theveyrahomes.com.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Children’s Data

Our website and services are intended for individuals aged 16 and over. We do not knowingly collect data from children.

If we become aware of such data collection, it will be deleted promptly.

11. Updates to This Policy

We may revise this Privacy Policy periodically. Any significant updates will be posted on this page with a revised effective date.

12. Contact Information

For privacy-related enquiries or data requests:

Email: support@theveyrahomes.com
Phone: +44 7411 298231

BRIGHTON TRADE CO LIMITED
Registered in England & Wales – Company No. 17041710
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom